After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. Tutorial to fix WD hard drive not recognized on Mac computers and recover data from WD external hard drive that is not recognized, no working, not detected, unreadable, not showing up on Mac. ![]() Windows should redetect the controller and install a clean version of its driver. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. A way to tell if you have driver problems with one or more USB controllers is to check in Device Manager. In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. Take that HDD out of the WD MY BOOK and get yourself USB adapter with psu (these come with everything you need) for the HDD this way you dont need drivers for such a device. Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. You can get them in black, black and grey, red, white, blue, orange or yellow. ![]() ![]() ![]() The 2TB to 4TB drives are similar in size at 4.33 x 3.21 x 0.85 inches but weighs more at 8.64 ounces. Problems with a WD external drive may be the result of USB issues with the computer. The 1TB hard drive is 4.33 x 3.21 x 0.64 inches and weighs 5.92 ounces.
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